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Shipping and Handling Fee |
Flat Rate Fee -
we have reviewed a number of web site formats used to calculate shipping and handling fees. In an effort to maintain
an easy and consistent shopping experience, we have incorporated a Flat Rate Fee for all our products. Our system is
designed to keep shopping simple while maintaining the same low total price for every visitor.
Each Item will list the Shipping/Handling Fee in the Product Details section. This fee may vary with different items and
will be totaled during the check out process. This flat rate amount is applied on a per: model basis.
For example:
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If Toy AAA is listed with a flat rate fee of $5.95. A total shipping/handling of $5.95 is applied during the check out process.
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If Toy BBB is listed with a flat rate fee of $4.95 and purchase together with Toy AAA, a total shipping/handling of $10.90 ($5.95 + $4.95)
is applied during the check out process.
Buying More Than One of the Same Item? -
At Child's Galaxy more is better! Since our Quick and Easy flat rate shipping fee is calculated on a per: model basis, buying more
than one of the same item always ships for less. Along with the standard flate rate fee, the product details box will display a More Than One
price for each additional same item pruchase.
For example:
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Toy AAA is listed with a flat rate fee of $5.95 and a "More Than One" fee of $0.95. If three (3) of Toy AAA is purchased in the same
order, a total of $7.85 ($5.95 + $0.95 + $0.95) is automatically applied during the check out process.
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Toy BBB is listed with a flat rate fee of $6.95 and a "More Than One" is listed as FREE shipping. If nine (9) of Toy BBB is purchased in the same
order, a total of only $6.95 ($6.95 + $0.00 FREE for each additional) is automatically applied during the check out process.
With our Flat Rate system, we eliminate the guess work that may be associated with looking through those % of Purchase charts or a Weight/Size scale.
We remove the need to search through the Zip Code price charts, since we offer all our products at the same total price to every visitor, regardless of where you reside.
At Child's Galaxy, we feel the easiest way for you to calculate Shipping & Handling is to let us do it for you.
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Delivery Limitations
and Restrictions |
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To ensure a positive and enjoyable transaction
is experience, please ensure all purchases are done so with an understanding
of the below. Unless otherwise noted in the product listing
details, all deliveries are limited to the following conditions:
- All listings and services are available to US residence only.
- All items are limited to delivery within the 48 contiguous
states
- Child's Galaxy can not ship to P.O Boxes or APO/FPO addresses
- Child's
Galaxy can not ship to Alaska, Hawaii, Guam, Puerto Rico or US Virgin
Islands
Unfortunately, purchases placed outside of these guidelines can not be processed.
Child's Galaxy will promptly notify the purchaser to allow an opportunity for alternate
delivery arrangements. In the event this is unsuccessful, a prompt and full refund will be issued.
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| Order Tracking
and Estimated Delivery |
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Online Purchases are collected each business morning by 9:00am (EST) and processed in a Batch form. Payments
received after 9:00am (EST) will be processed promptly the following business day. Our Friday-Saturday-Sunday
purchases are gathered and processed promptly Monday Morning. Statutory Holidays will require an additional day
added to the regular processing time.
Items are prepared, packaged and picked up for shipping within the time frame listed in the “Usually Ships” field. Once your
item is picked up by the carrier you will receive a “Confirmation of Shipping” email with your Purchase Order # for reference.
A typical “In Transit” time for delivery will fall within 3 to 4 business days. To estimate the arrival of your package, simply add
this general transit time to the item’s “Usually Ships” indicated in each product's listing. For example, an item with a “Usually Ships”
within 2 business days can be added to the typical 3 to 4 day “In Transit” period to provide you with an estimated 5 to 6
business days from the processing date. Delivery periods involving Statutory Holidays will require additional day(s) added to this
processing time.
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| Undeliverable or
Refused Packages |
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On occasions,
packages may be returned by the carrier as being undeliverable. Any
returns resulting from an error by Child's Galaxy and/or the manufacture
will be reshipped at the first opportunity using priority shipping
at no charge to our customer. Depending upon the issue, undeliverable packages
resulting soley from consumer influences, (such as incorrect address or refused packages)
may require additional shipping fees to be paid prior to being re-processed. Orders that experience unsuccessful
attempts to resolve the delivery issue may ultimately need to be closed.
If this occurs, Child's Galaxy will issue a prompt refund for the
full product cost. This refund will include all originally billed shipping
and handling fees up to a limit of $10.00.
Re-Purchase: In the event a re-purchase is
received using the same information from a previously retunred package, within the
last 30 days, we request the buyer contact us prior to or promptly after the purchase
to remove the areas that contributed to the originally returned package. In the event an order as described above
is received with out contact, the purchase may be cancelled and a full refund with all originally billed amounts will
be promptly processed.
Carriers may deem a package as being undeliverable if
the below is experienced:
Incorrect/Incomplete Address : If an address
contains errors, is missing key information (such as Apt #'s) or
is stale dated (intended recipient has moved) than the package may
be returned as being undeliverable.
Refused by Recipient : If the household refuses the package,
the item will be returned. This often occurs
when the intended recipient feels the package was sent in error or
is unaware of a gift being sent. These situations can almost always
be avoided through the buyer providing advance notice to the recipient
that a gift or delivery is on the way.
Unsuccessful Delivery Attempts : In the event
a high dollar value package has experienced failed attempts to obtain
a signature, the carrier may deem it to be undeliverable. Although
not all packages require signatures, delivery addresses that do not
present a "Safe Drop Off" environment or that appear to have a risk
of non receipt if left with out a signature may be deemed as unsafe
at the drivers discretion. Continued failed attempts to these addresses
will result in an undeliverable package.
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